FAQs
How far in advance should I book my ride?
While we always do our best to accommodate short-notice or immediate booking requests, we highly recommend booking at least 24 to 48 hours in advance—especially for early morning airport transfers or strict medical appointment times—to guarantee vehicle availability.
Can a family member or carer travel with me?
Yes, absolutely. Our Maxi Vans and accessible taxis are designed with flexible seating configurations. Depending on the vehicle size, we can easily accommodate multiple traditional seated passengers alongside a wheelchair occupant, allowing your support network to travel together at no extra charge.
What types of mobility devices can you transport?
Our fleet is fully equipped to transport standard manual wheelchairs, heavy motorized power chairs, and a wide variety of mobility scooters. Our lifts and ramps are commercial-grade and built to safely handle heavy configurations.
Do I need to get off my mobility scooter or wheelchair during transit?
No. Our vehicles feature wide tracking and high-clearance ceilings, meaning you can stay comfortably and securely seated in your wheelchair or mobility scooter throughout the duration of the trip. Our drivers will lock your device into place using certified multi-point restraint systems.
Do you accept government transport subsidies or vouchers?
Yes. We accept a wide range of official state and local taxi transport subsidies and vouchers. Please mention your subsidy type at the time of booking so our team can ensure a seamless payment process.
Can I open a recurring account for weekly appointments?
Definitely. We frequently set up routine schedules for clients requiring transit for regular treatments like dialysis or physical therapy. Contact our office team to set up an automated, recurring booking schedule that works around your lifestyle.