FAQs
How far ahead do I need to book my ride?
We recommend 24 to 48 hours notice, especially for early morning airport transfers or strict medical appointment times. We do accept last-minute requests and will always try to accommodate you, but advance booking guarantees vehicle availability.
Can a family member or carer travel with me?
Absolutely. Carers, family members, friends, and companions are welcome on every trip. Our vehicles have companion seating alongside the wheelchair position so your support person rides right next to you.
What types of mobility devices can you transport?
We carry manual wheelchairs, powered wheelchairs, tilt-in-space chairs, three-wheel and four-wheel mobility scooters, heavy-duty bariatric scooters, and walking frames. If you are unsure whether your device fits, call us and we will confirm before your booking.
Do I need to get off my mobility scooter or wheelchair during transit?
No. You remain seated in your own wheelchair or scooter for the entire journey. Our vehicles and certified restraint systems are specifically designed for you to travel safely in your own chair.
Do you accept government transport subsidies or vouchers?
Yes. We accept NDIS funding (plan-managed and self-managed), TAC, WorkSafe, and other eligible government transport programmes. Our admin team handles the invoicing and documentation for you.
Can I open a recurring account for weekly appointments?
Yes. A single call is all it takes to set up a recurring booking for dialysis, physiotherapy, social outings, or any regular appointment. Same day, same time, same driver where possible.